Terms of Service

• You must be at least 18 years old and legally able to enter into contracts
• Access to the Platform is granted only to paying Clients and authorized users under an active Plan, Subscription, or Statement of Work (SOW)
• Provider may deny or revoke access at any time for violations of these Terms, non-payment, or misuse

• User must maintain the security of their login credentials
• Provider is not responsible for unauthorized access due to User negligence
• User must immediately notify Provider of any suspected security breach

The Platform includes, but is not limited to:

• CRM systems
• Workflows and automations
• AI agents and voice/text automations
• Pipelines and lead management
• Funnels, forms, and scheduling systems
• Dashboards and reporting
• Messaging tools (SMS, email, calls)
• Knowledge base and training content

Features may evolve, update, or be removed at Provider's sole discretion. Each project is defined in a Statement of Work ("SOW"), which binds to our Master Service Agreement.

When using our services, you agree to:

• Provide accurate and complete business information
• Supply necessary brand materials
• Complete onboarding requirements
• Provide required platform access
• Approve assets within reasonable timelines
• Maintain A2P (Application-to-Person) compliance
• Follow all applicable messaging laws (TCPA, etc.)
• Respond to communications within reasonable timelines

Client delays may extend project timelines.

Client understands and agrees that:

• They must provide accurate EIN and business information
• They must use Provider-approved templates for messaging
• They are solely responsible for legal compliance with all messaging regulations
• Provider is not liable for blocked messages, carrier filters, or violations caused by Client inputs

Transactional Communications: By using our services and providing your contact information, you consent to receive transactional messages from HerDrive AI, including appointment reminders, order confirmations, and service updates related to your account or requests. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

Marketing Communications: With your explicit consent, you may receive marketing and promotional messages and phone calls from HerDrive AI, including special offers, service updates, and new product information. Calls or messages may be delivered using automated systems, pre-recorded messages, or AI-powered voice technology. Message frequency may vary. Message and data rates may apply. You understand that you can withdraw your consent at any time by replying STOP to text messages or emailing hello@herdrive.ai.

User is responsible for all content input into the Platform. User warrants that all uploaded content:

• Is owned by the User or User has rights to use it
• Does not infringe third-party rights
• Is legal and compliant with applicable laws

Provider is not responsible for inaccurate, illegal, or harmful content supplied by the User.

For paid services:

• All payments are final
• Deposits: All deposits are non-refundable
• Chargebacks: Zero chargebacks are permitted; chargebacks constitute a material breach
• Non-payment: Provider may immediately suspend or terminate platform access for non-payment
• Subscriptions: Monthly subscriptions auto-renew unless canceled according to platform instructions

Zero refunds once work begins or access is granted.

Refunds apply only in the following circumstances:

• Before Kickoff (minus non-refundable deposit)
• If Provider does not deliver agreed-upon implementation milestones (7-Day Implementation waiver applies as outlined in MSA)
• By mutual written agreement before delivery

No refunds for unused time, platform access, delays caused by User, or dissatisfaction with AI behavior.

The Platform includes a 30-day booking performance guarantee only if the User:

• Completes all onboarding requirements
• Connects all required systems
• Uses provided scripts and approved messaging
• Allows Provider to run systems without interference

If conditions are met and no qualified booking occurs within 30 days, Provider will continue support at no additional cost until one qualified booking is achieved.

This is not a revenue guarantee.

Provider owns all Provider IP, including but not limited to:

• AI prompts and personas
• Workflow logic and automations
• Funnels and pipelines
• Dashboards and system architecture
• Scripts, templates, and frameworks
• Training materials and proprietary technology

User receives a revocable, non-transferable license to use the Platform for their internal business only.

User may NOT:

• Copy, recreate, or reverse-engineer the system
• Sell or sublicense Provider IP
• Share access with non-authorized parties
• Build derivative works using Provider IP
• Hire a third party to replicate the system

Violation may result in immediate account termination and legal action.

All AI-generated outputs are delivered "AS IS," including:

• Responses and recommendations
• Drafts and messages
• Automations
• Phone calls, text messages, and emails
• Decisions or interpretations made by AI systems

Provider is not liable for:

• AI inaccuracies or hallucinations
• Misinterpretations or errors
• Business losses arising from AI content
• Compliance failures stemming from User-modified messaging

User must supervise all automated communications.

To the fullest extent permitted by law:

Provider's total liability is capped at the amount paid in the 60 days prior to any claim.

Provider is not liable for:

• Lost revenue or profits
• Missed opportunities
• Data loss
• Third-party outages
• AI outputs or messaging failures
• Platform bugs or errors
• Business outcomes
• Delays caused by User

Provider may terminate access for:

• Non-payment
• Misuse or harassment
• Violations of these Terms
• Attempts to replicate or resell Provider IP
• Illegal or unethical use of the Platform

Either party may terminate for material breach with 10 days' written notice. Upon termination, unpaid amounts remain due and your right to use the Platform will cease immediately. No refunds will be issued for terminated accounts.