Privacy Policy

Personal Information You Provide:

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Business name and business information
• Payment and billing information
• Communication preferences
• Information submitted through forms, chat, scheduling tools, or AI assistants

Automatically Collected Information:

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring URLs
• Interaction data related to website functionality

This information is collected through cookies, pixels, and similar tracking technologies.

We use first-party and third-party cookies, pixels, and similar technologies to:

• Operate and secure our website
• Analyze traffic and performance
• Understand user behavior
• Support marketing and advertising campaigns
• Enable retargeting and attribution through platforms such as Meta (Facebook and Instagram)

You may control or withdraw your consent for non-essential cookies through our cookie consent banner or your browser settings. Disabling cookies may affect certain website features.

We use collected information to:

• Provide, operate, and maintain our services
• Process transactions and billing
• Schedule appointments and deliver services
• Communicate with you regarding inquiries, updates, and support
• Send transactional and service-related communications
• Deliver marketing and promotional content with your consent
• Improve our website, AI systems, and service offerings
• Comply with legal and regulatory obligations

Transactional Communications:

By providing your contact information, you consent to receive transactional communications from HerDrive, including appointment reminders, confirmations, service notifications, and account-related messages. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Marketing Communications:

With your consent, you may receive marketing communications via email, text message, phone call, or AI-powered voice technology. These communications may include promotions, offers, educational content, and service updates.

You may opt out at any time by replying STOP to text messages, using unsubscribe links in emails, or contacting us at hello@herdrive.ai.

HerDrive uses AI-powered tools and automation to improve service delivery, communication efficiency, and customer experience. These systems may analyze submitted information to provide responses, schedule appointments, or assist with customer support.

We do not use AI systems to make legally binding decisions without human oversight.

Our services may integrate with third-party platforms including, but not limited to:

• CRM systems
• Scheduling tools
• Communication carriers
• Payment processors
• Analytics and advertising platforms

We do not control these third-party platforms and are not responsible for their privacy practices, system outages, or data handling. Clients are responsible for maintaining their own data backups.

We may share your information with:

• Service providers assisting in business operations
• Professional advisors (legal, accounting, compliance)
• Payment processors and communication providers
• Law enforcement or regulatory bodies when required by law
• Business partners, only with your consent

We do not sell personal information.

Depending on your location, you may have rights under applicable laws, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Restriction or objection to processing
• Withdrawal of consent
• Opt-out of marketing communications

To exercise your rights, contact us at hello@herdrive.ai.